How to optimize Delivery Service for restaurants

Delivery service has become indispensable in the restaurant industry, and providing an outstanding delivery experience can make a big difference in customer satisfaction and business success.

By using POS management software, you can effectively improve your restaurant's delivery service.

Here are 8 steps to achieve this:

• Use the Pulsar ERP system to manage your point of sale (your store) and easily organize orders and determine available stock. You can do this through inventory checking .The inventory checking not only helps to discover shortages, but also allows for the correction of excess calculations that arise because of cashier errors. The Pulsar web version allows you to specify the products that you need to inventory. You do not have to conduct an inventory of the entire store if you do not need to. You can also conduct the inventory through the Pulsar mobile application.

• Automatically update inventory upon receiving purchases to avoid sudden stock outs, achieve speed of delivery, and so that products with new prices and quantity balances appear in the application. You can record the purchases that you receive from your suppliers, and at the same moment the inventory will be automatically updated with the products that you have received. Determine the minimum quantity for each product, which will avoid suddenly running out of it in the products catalog. You can also specify the tax, purchase prices, and also selling prices, or even calculate them based on the purchase price with our program help. Don’t not forget to specify the quantities received while creating the purchase operation! For ease and speed, you can upload your own file to the purchase operation in the form of an Excel file.

Maintain a balance between efficiency and quality in
processing orders to ensure they arrive in good condition
and on time. The Pulsar program has a special block for Catering & Production with the simple product components card or manufacturing type , the ingredients for the dish will be accurately calculated, which is useful to you if you are the owner of a café or fast-food restaurant. You will know how much of each product was consumed while preparing the dish to sell it as a unified product. The product ingredients will be automatically written-off from the products catalog based on the product components card that you created and activated, but the time of that, will vary depending on the type of this card. If you choose to create a simple product components card, then the product ingredients will be written-off during its sale. This way helps cafes and fast food restaurants that prepare the dish and sell it immediately. However, if you choose the product components card for manufacturing, the ingredients of it will be written-off when you create the Produce operation, regardless of the time of selling this product. This way helps pastry and pizza ovens that prepare their pastries in advance and sell them later.

• Create multiple delivery options such as express delivery, takeaway, and partnerships with third-party delivery services.
• Use customer data to identify the most in-demand times and provide delivery at those times.

• Train delivery staff to pack orders perfectly to ensure they arrive safely and attractively to the customer.
• Use high-quality custom packaging that reflects the restaurant’s identity and maintains the quality of the food.

• Use customer data to understand their needs and preferences and provide personalized service that matches their preferences.
• Offer special offers and discounts to regular and loyal customers.

• Regularly collect customer feedback about their delivery experience and use this feedback to continually improve the process.
• Conduct customer satisfaction surveys and use the data to identify areas for improvement.

• Use social media to promote delivery service, offer special offers, and interact with customers.
• Respond to comments and inquiries effectively to enhance customer confidence and attract more customers.

Create an online store in your personal Pulsar account, which is an attractive way for your customers through which you can receive orders via email. It is easy and fast for those who do not have time to come to your point of sale (your store) with a prepared form through which the customer can write his address and phone number so that you can contact him and verify the order and ask him if he wants to request delivery or receive the order at your point of sale (your store) by hand.

By following these steps and leveraging point-of-sale management software effectively, your restaurant can improve delivery service and significantly increase customer satisfaction.